Privacy Policy

Future Gen Sync LLC, a Wyoming limited liability company doing business as Eagle Translate ("Eagle Translate," "Company," "we," "us," or "our"), provides an online marketplace for ordering document translations from independent professional translators.

This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit eagletranslate.com, create an account, request a quote, upload a document, place an order, communicate with us, or apply to work as a translator.

If you submit medical records or other information that identifies a person's health status, please also read Section 12, Sensitive and Health Data Notice. A direct link to that notice is available at: /legal/privacy#sensitive-and-health-data-notice.

1. Scope and Roles

This policy applies to information processed through the Eagle Translate website, accounts, order workflow, translator application and workspace, support channels, and related services (the "Service").

It does not govern a third party's independent website, payment service, issuing organization, recipient, or other service linked from the Service.

When a customer submits a document about another person, the customer is responsible for having lawful authority to do so. Depending on the circumstances, the customer may independently determine why and how that information is processed. Eagle Translate processes the document to provide the requested translation and related services.

2. Personal Information We Collect

The information we collect depends on how you use the Service.

A. Account and contact information

We may collect:

• name;
• email address;
• telephone number;
• business or organization name;
• billing and shipping address;
• account credentials and preferences;
• communications and support history; and
• records of consent and acceptance of policies.

B. Quote, order, and payment information

We may collect:

• requested source and target languages;
• service level, deadline, recipient, and intended use;
• quote, order, invoice, transaction, discount, and refund details;
• billing status and limited payment metadata, such as card brand, last four digits, or processor transaction identifier; and
• fraud, dispute, and chargeback information.

Payment-card numbers and security codes are generally collected directly by our payment processor and are not intended to be stored on Eagle Translate systems.

C. Documents and translation content

We collect the files, images, text, reference material, instructions, and completed translations associated with an order. Documents may contain highly sensitive information, including:

• government identifiers and identity records;
• immigration, court, police, and legal records;
• academic and employment records;
• financial and tax information;
• medical and health information;
• information about minors or family members;
• signatures, photographs, addresses, and contact details; and
• information about people who do not have an Eagle Translate account.

We do not verify that a submitted document is genuine, accurate, complete, or lawfully issued. The submitting customer is responsible for the document and for obtaining all necessary authority and consent.

D. Translator applicant and contractor information

If you apply for or perform translator assignments, we may collect:

• full name and contact information;
• language pairs, specialties, experience, availability, and work history;
• ATA membership or certification number and other professional credential information;
• credential-verification results and communications with an issuing organization;
• assignment, quality, correction, approval, signature, and performance records;
• tax, payout, and business-registration information; and
• device, login, access, and security records associated with the translator workspace.

We generally do not ask translator applicants to upload passports or identity documents through the public application form. We may request lawful tax, payment, compliance, or identity-verification information later when reasonably necessary.

E. Device, usage, and network information

We and our service providers may automatically collect:

• IP address;
• browser type, device type, operating system, and language;
• date, time, referring page, pages viewed, and interactions;
• cookie or similar identifier;
• login, session, error, performance, and security logs; and
• approximate location inferred from IP address.

We do not intentionally use precise location to infer visits to health-care facilities or create health-related geofences.

3. Sources of Information

We collect information:

• directly from customers, account users, translator applicants, and translators;
• from a person authorized to submit information for someone else;
• automatically from browsers, devices, cookies, logs, and security tools;
• from payment, hosting, communications, analytics, fraud-prevention, file-storage, and other service providers;
• from translator credentialing or professional organizations;
• from recipients or other persons who contact us about an order; and
• from public or lawful sources when needed to prevent fraud, verify credentials, comply with law, or protect rights.

4. How We Use Information

We may use personal information to:

1. provide quotes and create, administer, assign, facilitate, deliver, revise, and support translation orders;
2. assign documents to an independent translator and enable the translator to communicate through the Service;
3. create and maintain customer, business, and translator accounts;
4. process payments, payouts, invoices, refunds, taxes, and transaction disputes;
5. verify or review translator credentials, competency representations, and performance;
6. communicate about orders, accounts, support, policy changes, and security;
7. personalize and improve Service usability, reliability, and workflow;
8. detect, investigate, and prevent fraud, forged-document misuse, account abuse, security incidents, and prohibited activity;
9. debug, monitor, secure, audit, and maintain the Service;
10. comply with law, legal process, tax and accounting requirements, and enforceable government requests;
11. establish, exercise, or defend legal claims and enforce agreements; and
12. create aggregated or deidentified operational information that does not reasonably identify a person.

We may send marketing messages where permitted by law. You may unsubscribe using the message link or by contacting us. Transactional, security, and account messages may continue while you use the Service.

5. How We Disclose Information

We may disclose personal information to the following categories of recipients for the purposes described above.

A. Assigned independent translators

An assigned translator receives the source document, relevant instructions, and information reasonably needed to complete, review, correct, approve, or certify the translation. Translators are contractually required to maintain confidentiality, use the information only for the assignment, and follow security requirements.

Translators are independent service providers. They are responsible for their own professional work and credential representations, but they may process personal information only for authorized Eagle Translate assignments.

B. Service providers and processors

We may use providers for:

• cloud hosting and file storage;
• payment processing and contractor payouts;
• email, customer support, and communications;
• analytics, error logging, and Service performance;
• identity, credential, fraud, and security review;
• document conversion, secure delivery, and e-signature functions;
• accounting, tax, insurance, and professional advice; and
• physical printing, notarization coordination, or shipping when ordered.

Providers may process information only for contracted services or as otherwise permitted by their agreements and applicable law.

C. Business customers and account administrators

If your account is connected to a business or organization, authorized administrators may access account, quote, order, invoice, payment, user, and file information consistent with the account configuration and their authority. Do not join or use a shared account unless you are authorized to make the information available to its administrators.

D. Legal, safety, and rights protection

We may disclose information when we reasonably believe it is necessary to:

• comply with applicable law, subpoena, court order, or lawful government request;
• prevent or investigate fraud, document misuse, security threats, or harm;
• protect customers, translators, recipients, the public, or our rights;
• enforce agreements or collect amounts due; or
• establish, exercise, or defend a legal claim.

We do not have a general duty to inspect or authenticate uploaded documents.

E. Corporate transactions

Information may be disclosed in connection with a proposed or completed financing, merger, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate confidentiality and legal requirements.

F. At your direction

We may disclose information to a recipient, shipping provider, notary, account administrator, or other person you direct us to use.

6. Sale and Targeted Advertising

We do not sell source documents, translated documents, or Sensitive and Health Data.

As of the effective date, we do not use document content for cross-context behavioral advertising. If our practices change in a way that requires consent or an opt-out right, we will update this policy and provide the required choice before the new practice begins.

We may use limited website analytics or advertising-measurement technologies. These technologies should not be configured to receive the contents of uploaded or translated documents.

7. Cookies and Similar Technologies

We may use cookies, local storage, pixels, or similar technologies for:

• authentication and session continuity;
• language and account preferences;
• checkout and order functionality;
• security, fraud detection, and load balancing;
• analytics, diagnostics, and performance; and
• marketing measurement where permitted.

You may control cookies through your browser. Blocking necessary cookies may prevent account, upload, payment, or other Service features from working.

Because browser "Do Not Track" signals are not interpreted consistently, the Service may not respond to them. Where required, we will honor legally recognized opt-out preference signals for the activity to which they apply.

8. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to:

• complete and support an order;
• make files available for download and the applicable revision period;
• maintain account and transaction records;
• process payment, payout, tax, accounting, fraud, and chargeback matters;
• investigate security or policy violations;
• preserve evidence and resolve disputes; and
• comply with legal, regulatory, insurance, and contractual requirements.

Retention periods vary by information type, order status, account settings, legal requirements, and operational need. Source and translated documents are not intended to be retained indefinitely. When no longer reasonably needed, information is deleted, deidentified, or isolated from routine use, subject to backup cycles and legal holds.

Deleting an account disables ordinary account access but may not immediately delete order files, invoices, transaction records, support messages, security logs, or information we must retain. You should download completed work you need before requesting deletion.

9. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, such as access restrictions, authentication controls, encrypted network connections, protected storage, logging, vendor controls, and translator confidentiality obligations. Safeguards may differ by system and risk.

No method of transmission or storage is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur. Our Security Policy provides additional information.

If a security incident triggers a legal notice obligation, we will provide notice as required by applicable law, including W.S. 40-12-501 through 40-12-511 when applicable to affected Wyoming residents and the laws of other applicable jurisdictions.

10. Your Privacy Rights and Choices

Depending on where you live and subject to legal exceptions, you may have the right to:

• request access to or confirmation of personal information we process about you;
• request correction of inaccurate information;
• request deletion;
• obtain a portable copy of certain information;
• withdraw consent for future processing where processing is based on consent;
• object to or restrict certain processing;
• opt out of marketing; and
• appeal our refusal of a privacy request where applicable.

Submit a request to support@eagletranslate.com. State the right you wish to exercise and provide enough information to locate the relevant account or order.

We may verify your identity and authority before acting. If you act through an authorized agent, we may request proof of authorization and may verify your identity directly. We will respond within the period required by applicable law.

Rights are not absolute. We may deny or limit a request when permitted by law, including to protect another person's privacy, preserve legal claims, complete a requested service, prevent fraud, comply with law, or retain required business records. We will not unlawfully discriminate against you for exercising a privacy right.

If you submitted information about another person, that person may contact us. We will assess the request in light of identity, authority, applicable law, the customer's rights, and any legal or evidentiary preservation need.

11. Children

The Service is not directed to children under 13, and children may not create accounts or place orders. A parent, guardian, or other authorized adult may submit a child's document when lawfully authorized.

If you believe a child provided personal information directly without proper authorization, contact support@eagletranslate.com.

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12. Sensitive and Health Data Notice

This section explains our practices when a translation order contains medical, health, disability, reproductive, genetic, biometric, insurance, patient, or other information that applicable law treats as sensitive or health-related data ("Sensitive and Health Data"). It supplements the rest of this Privacy Policy and is intended to provide the disclosures and request channels required by privacy laws that apply to a particular person or processing activity.

A. Categories of Sensitive and Health Data collected

We may collect Sensitive and Health Data only when it appears in or is reasonably linked to a document or instruction submitted for translation or support. Categories may include:

• medical conditions, diagnoses, treatments, medications, procedures, test results, symptoms, or health history;
• mental or behavioral health information;
• reproductive, sexual, or gender-affirming care information;
• disability, injury, bodily function, genetic, or biometric information contained in a document;
• health-insurance, health-provider, patient, appointment, or billing information;
• information identifying a person seeking or receiving health care; and
• identity, contact, account, and order information reasonably linkable to the health information.

We do not intentionally create health-status profiles or infer consumer health characteristics for advertising.

B. Purposes for collecting and using Sensitive and Health Data

We collect and use Sensitive and Health Data:

1. to provide the translation, review, certification, delivery, revision, and support service requested by the consumer or authorized submitter;
2. to assign the document to an appropriate translator and enable that translator to complete the assignment;
3. to maintain order security, prevent fraud or misuse, and investigate incidents;
4. to comply with law and lawful process; and
5. to establish, exercise, or defend legal claims.

We will not collect, use, or disclose additional categories of Sensitive and Health Data or use the data for materially different purposes without first updating this notice and obtaining consent when applicable law requires it.

C. Sources of Sensitive and Health Data

Sources may include:

• the consumer;
• a customer or account user authorized to act for the consumer;
• a parent, guardian, attorney, health provider, employer, school, agency, or other person the consumer has authorized;
• an assigned translator or service provider that returns translated, converted, secured, or supported order data; and
• a recipient or support contact who communicates about the order.

D. Categories of Sensitive and Health Data disclosed

To provide the requested Service, we may share the categories listed in subsection A that are contained in the relevant order, together with associated instructions and limited identity, account, or order information.

We do not sell Sensitive and Health Data.

E. Categories of recipients

Sensitive and Health Data may be disclosed, only as reasonably necessary and subject to applicable requirements, to:

• the independent translator assigned to the order;
• cloud hosting, secure file-storage, communications, document-processing, security, and support providers;
• a recipient, account administrator, notary, printer, or shipping provider at the customer's direction;
• legal, compliance, insurance, or professional advisers bound by duties of confidentiality; and
• government authorities or other persons when disclosure is required or permitted by law.

Future Gen Sync LLC does not currently identify a separate corporate affiliate that receives Sensitive and Health Data for its own purposes. If that changes, this notice will be updated before such disclosure when required.

Disclosure necessary to provide the product or service a customer requested may occur as permitted by applicable law. Separate consent will be requested before any additional collection, use, or disclosure when applicable law requires separate or affirmative consent.

F. Rights and requests

Depending on applicable law and subject to lawful exceptions, an individual may:

• confirm whether we collect, share, or sell the consumer's health data;
• access that data, including a list of third parties and affiliates with whom it has been shared or sold;
• withdraw consent for future collection or sharing;
• request deletion from our systems; and
• appeal our refusal to act on a request.

Send requests and appeals to support@eagletranslate.com with the subject line "Sensitive Data Request," or use https://eagletranslate.com/contact. Describe the request and identify the relevant account or order. We will authenticate the request using commercially reasonable methods.

For a verified deletion request, we will delete covered Sensitive and Health Data from our records and notify processors, contractors, and other third parties as required, subject to lawful exceptions and backup-restoration cycles. Withdrawal of consent does not affect processing already lawfully completed and may prevent us from completing an order.

We will not unlawfully discriminate against a consumer for exercising these rights. We do not use geofences around health-care facilities to identify, track, collect data from, or send messages or advertisements to consumers.

13. International Processing

We and our translators or service providers may operate from different jurisdictions. Personal information may therefore be processed outside your state or country, where privacy laws may differ. We use contractual or other safeguards when required by applicable law.

If an order requires a translator in a particular jurisdiction, you must tell us before ordering. We do not promise that processing will remain in a particular country unless we expressly agree in writing.

14. Changes to This Policy

We may update this policy to reflect changes in the Service, law, or data practices. We will post the updated policy with a new effective date and provide additional notice or obtain consent when required.

Material changes to the Sensitive and Health Data Notice will be handled in accordance with applicable law.

15. Contact

Future Gen Sync LLC d/b/a Eagle Translate | Wyoming Filing ID: 2025-001761422
Principal Office: 30 N Gould St #45840, Sheridan, WY 82801, USA
Email: support@eagletranslate.com | Contact Form: https://eagletranslate.com/contact

For privacy requests, use the subject line "Privacy Request."
For sensitive or health data requests, use the subject line "Sensitive Data Request."